01443 548590

Our Referral Pathway

Referrals are made via our website contact form or via email.

Everyone who expresses an interest in referring to Mothers Matter is sent a referral form, to be completed and returned to us. This is the same procedure used for both self referral and for organisations.

When referrals are received, they are sent to our Support Manager for first point of contact. We then book a date to visit the patient within seven days. It’s really important to visit Mum at the earliest intervention so that Mum has a point of contact from that moment on.

Mums are given a pack to fill out which contains EPDs form – it is mandatory these are filled out during the first visit. They are also given a support worker – who they are able to call whenever they need to. It’s the support worker who continues to work with Mum and her family.

Also in the pack is a questionnaire – this enables us to gauge the patient’s needs. For example:

  • Counselling
  • Hubs
  • One-to-one support at home
  • Monitoring
  • Wellbeing workshops
  • Or signposting


Our mums are given EPDs forms upon our first visit. This is a great tool to assist us in working out the level of support needed.

We offer support on a level 1-3 basis, with Level 3 being psychodynamic counselling. Anyone requiring support beyond this would need to be signposted on for alternative support. However, they would stay in our care whilst waiting for further assistance.

When going through the EPDs, we make it essential that all questions are answered to enable us to gauge a clear score from the client.

Scores 1 – 10 – We would look at keeping in contact with the patient weekly and offering the client their support workers’ phone numbers as a point of contact. We would carry out a mental health assessment every two weeks. Looking at reflections and coping mechanisms, empowering the patient and identifying their needs. Introducing the Wellbeing hubs.

Scores 10 – 15 – We would look at offering intervention through weekly counselling, wellbeing workshops, peer support, mental health assessments every two weeks (due to be undergoing counselling) and weekly check-ins.

Scores 15+ – this would be out of our remit and we would return to the referral stream or CMHT or the perinatal mental health teams. However, whilst this is ongoing, we could carry out a daily check-in.

Scores 20+ – We make contact with Criss teams, do daily check-ins, contact GP and report back to the referrer.

Assessement and Monitoring

We are looking to visit Mums at the earliest intervention we can at home. We carry out EPDs with Mum, look at wellbeing and complete a Mental Health assessment to better understand Mum’s needs. It is paramount to us to listen to Mum, being congruent and present with them to build a trusting relationship. We continue to monitor Mum by carrying out weekly or fortnightly evaluation visits. To encourage opportunities to reflect, we journal with Mum as we believe it’s important to Mum’s progress to see how far they have come, and how well they are doing.

We also look for triggers and significant changes, such as obsessive behaviours, intrusive thoughts, self harm, self neglect and home neglect. Our staff are trained to safeguard and signpost. Where there are concerns, staff would look to contacting GP, reporting back to their referrer, perinatal mental health team, CMHT, CAMHs, Crisis team.

You matter, we matter, Mothers matter.
Let us hold your hand through the fog.

Our aims:

  • To listen and understand
  • To offer all the support we can to perinatal women and their families, making sure that their mental health needs are met
  • To provide a safe, supportive relationship
  • To offer workshops and peer groups


We aim to support Mum by:

  • To empower Mums to know their worth
  • To ensure all mums who are suffering with perinatal mental health are visited and offered support
  • To offer worksheets, journalling, coping mechanisms, self-reflection and the opportunity to talk through Mum’s thoughts, feelings and behaviours 
  • To offer all Mums and Dads in Rhondda Cynon Taff who are struggling counselling sessions, free of charge
  • To offer the opportunity to source guidance and support, and meet with Mums and others


Counselling: Mothers Matter’s CEO – Katy Thomas – is a full qualified Counsellor and psychotherapist, and Level 5 Integrated Therapy Diploma. All of our counsellors are Level 5+ and registered with a governing body such as BACP or NCPS.

Our team: Those who work with us require enhanced DBS checks beforehand, as volunteers or staff members. Our staff team are issued with an employment handbook and an employment policy to adhere to. All of our staff sign a confidentiality disclosure upon starting.

Training: All support staff have new enhanced DBS, Safeguarding training, Mental Health and Wellbeing training, and Mental Health toolkit training. Our office staff all have enhanced DBS, safeguarding training and mental health training.

Policies: All of our policies are up to date, and all staff have to read and sign again when updated.

Safeguarding: All staff adhere and sign our safeguarding policy. This is regularly updated by our business manager and all staff are safeguard Level 3 trained. Safeguarding is a core feature of our welcome pack for Mums. We explain and go through our policy, along with confidentiality and GDPR.


Our insurance covers fully all avenues of Mothers Matter, our wellbeing hubs and in the community:

  • Professional Indemnity
  • Public Liability
  • Directors and Officers Liability
  • Employers Liability
  • Property Damage
  • Portable Equipment
  • Business Interruption
  • Money and Personal Assault
  • Occupational Personal Accident
  • Cyber and Data Risks
  • Legal Expenses

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Contact Mothers Matter

If you feel you may benefit from any of our services,  then please contact Mothers Matter:

Mothers Matter

Unit 2 Crown Buildings,
Tonypandy CF40 1QF

Monday – Friday 9.30am – 5.30pm
Saturday 9.30am – 2pm

Call: 01443 548590

How can we help?

Feel free to ask a question or simply leave a comment.